Support Articles

To review the privacy policy, visit: https://www.staging7.tel-education.org/privacy-policy/

I. Overview
Thank you for signing up with TEL Library. This Privacy Policy describes how TEL Library protects your privacy when you use our Site.

A. Effective Date
This Privacy Policy is effective as of May 1st 2018.

B. Our Privacy Policy
TEL Library respects the privacy of each of our users. With the exception of unusual circumstances, we will not share your personal information more than is necessary to deliver our services. This may include sharing your information with third parties as it pertains to business operations (e.g. customer support, server host, etc.) However, we will require these other parties to adhere to our privacy commitments to not sell or disclose your personal information unless required to do so by law.

C. Privacy Notices
TEL Library may supplement or amend this policy from time to time through privacy notices (“Privacy Notices”) provided at the time we collect your personal information. For example, certain pages of this Site may contain Privacy Notices providing details about the personal information we collect on those pages, why we need that information, and choices you may have about the ways we use that information. Our Privacy Notices are part of this Policy.

D. This Policy is Part of Our Terms of Use
This Policy is an integral part of the Terms of Use governing your use of the TEL Library Site. Please take a few minutes to review our Terms of Use, if you have not already done so.

E. Online Privacy Policy Consent
By using the TEL Library Site, you are consenting to the collection, use, and transfer of your Personal Information as described in this Policy (and any relevant Privacy Notice). If you do not consent to the collection, use and transfer of your Personal Information as described in this Policy (and any relevant Privacy Notice), you may not use this Site.

F. This Privacy Policy May Change
We reserve the right to update or modify this Policy and any Privacy Notice, at any time and without prior notice, by posting the revised version of this Policy or the Privacy Notice on this Site. If we modify this Policy or any Privacy Notice, the modifications will only apply to the Personal Information we collect after we have posted the revised Policy or Privacy Notice on this Site.

Your use of this Site following any such change constitutes your agreement that all information collected from or about you after the revised Policy or Privacy Notice is posted will be subject to the terms of the revised Policy or Privacy Notice. You may access the current version of this Policy at any time by clicking on the “Privacy” link at the bottom of each page of this Site. To alert you when we modify this Policy or any Privacy Notice, we will provide a notice at the top of this Policy or the relevant Privacy Notice for at least 30 days after the new effective date.

Due to changes in the law, technology or the way we operate our business, we may request permission to use your Personal Information in new or different ways. We send you a notice by email at the last email address you provided to us, asking for your agreement to the change. If you do not expressly agree to the change, we may, at our discretion, delete all or some of your Personal Information from our databases to avoid using your information in ways in which you have not consented.

II. Privacy Policy
A. Definitions
The term “Policy” refers to this online Privacy Policy.
The term “Personal Information” refers to information that identifies you personally, alone or in combination with other information available to us.
The terms “TEL,” “TEL Library,” “we,” “us,” and “our” refer to TEL Library.
References to “Site” refer to the website owned by TEL Library and located at tellibrary.org.
B. Information Collection and Use
Information you knowingly and voluntarily provide when using the TEL Library Site. The information we collect depends on how you use this Site, but, in many cases, it is for personal identification. For example, if you sign up for your library card, we collect the information you provide on the registration form, such as your name and email address. Likewise, we collect the information you provide when you contact us with questions or comments. If you post User Generated Content, such as essay questions or papers, on or through this Site, we collect that information as well. In general, TEL Library uses the Personal Information you volunteer to provide the information, services, and products you request. We may also use your contact information to follow up with you after you have expressed an interest in this Site or in one of our lessons, courses, programs, products, or services. Finally, we may use the Personal Information collected through the Site to improve our lessons, courses, programs, products, or services; to improve the content, functionality, navigation, and usability of our Site; to better understand your needs and interests; and to better market our programs, services, and products. We may also remove all the personally identifiable information and use the rest for historical, statistical, or scientific purposes.

C. Cookies and Similar Technologies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, cookies are used to store information you have previously provided such as your login information that can be displayed back to you automatically each time you visit the Site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit the TEL Library Site, you may be unable to use all of the functionality of our Site if your browser rejects our cookies.

D. Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

III. Personal Information
A. Personal Information Sharing
TEL Library may share Personal Information collected through our Site with companies and organizations that perform certain functions on our behalf. For example, we may share such information with companies that provide support services to us or that help us improve and/or market our products and services. These third parties are required by contract to use the Personal Information we share with them only to perform services on our behalf and to treat your Personal Information as strictly confidential.

There are other limited circumstances in which we may share or transfer the Personal Information in our databases to unrelated third parties. For example, we may provide Personal Information to a third party to prevent or investigate a possible crime, such as fraud or identity theft; to comply with a court order or subpoena; to comply with a legal requirement; to enforce a contract; to protect the rights, property, or safety of TEL Library, our users or others; to protect your vital interests; or in connection with a corporate sale, purchase, merger, reorganization, liquidation, dissolution, or similar event. When we disclose information under these or similar circumstances, we will take appropriate steps to protect the confidentiality of your Personal Information.

TEL Library does not knowingly collect Personal Information from children under the age of 13 through this Site. If you are under 13, please do not give us any information that identifies you personally. If you have reason to believe that your child has provided Personal Information to TEL Library through this Site, please email us at support@tellibrary.org and we will use reasonable efforts to delete that information from our databases.

B. Access to Edit Your Personal Information
We strive to maintain the accuracy and integrity of the Personal Information in our databases. We provide ways for you to access your Personal Information as required by applicable law, so that you can correct inaccuracies or update your Personal Information. For example, if you register as a member on this Site, you may log in at any time and to update your account information.

If you cannot access or correct your Personal Information online, please email us at support@tellibrary.org.

We will respond to reasonable requests within the time limits established by applicable law or within a reasonable time if no time limit is established by applicable law. For your protection, we may ask you for additional information to verify your identity. In most cases, we will provide the access you request and correct or delete any inaccurate Personal Information you discover. In some cases, however, we may limit or deny your request if applicable law permits or requires us to do so. We generally do not charge for this service, however, we reserve the right to charge a fee as permitted by applicable law.

C. Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

C. Retention of Personal Information
TEL Library retains the Personal Information collected on this Site as long as necessary to provide the services, products, and information you request or as permitted by applicable law. Our servers are located in the United States. While it is in our possession, your Personal Information will generally be stored in TEL Library databases or databases maintained by our service providers. Most, if not all, of these databases are stored on servers and storage devices located in the United States. All records pertaining to completed courses will be maintained for a minimum of 5 years for transcripting purposes.

IV. Information for Visitors Accessing this Site from Outside the United States
TEL Library is a U.S. nonprofit headquartered in the United States. This Site is currently hosted on servers located in the United States, although we reserve the right to relocate this Site to other servers elsewhere in the world. Your Personal Information may be stored on servers located within the United States or in another country. In addition, we may transfer your Personal Information to our service providers and others located in the United States or another country for the purposes described in this Policy. Different countries have different privacy laws and requirements, and some provide less legal protection for your Personal Information than others. Please know, however, that no matter where your Personal Information is collected, used, transferred or stored, if it was collected through this Policy, it will be protected by the terms of this Policy and any Privacy Notices or other agreements that apply to you.

BY USING THIS SITE, YOU ARE CONSENTING TO THE COLLECTION, USE, AND TRANSFER OF YOUR PERSONAL INFORMATION IN OR TO THE UNITED STATES OR TO ANY OTHER COUNTRY IN THE WORLD SUBJECT TO THE TERMS OF THIS POLICY.

V. Governing Law
TEL Library is a U.S. nonprofit based in Oklahoma City, Oklahoma. The servers that support this Site are located in the United States of America. This Policy shall be governed under the laws of the State of Oklahoma, United States of America, without regard to its conflicts of law provisions.

Questions about this Policy or our Data Practices
If you have questions or concerns about this Policy or any Privacy Notice, please email us at support@tellibrary.org.